Terms & Conditions
BY PLACING AN ORDER WITH PARKER & CO. DOG SERVICES INCORPORATED ("WE") ON WWW.PARKERANDCO.CA, THE PURCHASER ("YOU") ARE DEEMED TO HAVE READ, UNDERSTOOD AND AGREE TO THE POLICIES, TERMS AND CONDITIONS ("TERMS") STATED BELOW. IF YOU ARE UNCLEAR ON ANY ASPECT OF THESE TERMS, PLEASE CONTACT US AT INFO@PARKERANDCO.CA BEFORE PLACING AN ORDER.
We may from time to time revise these Terms by updating this posting. Please visit this page periodically to review the current Terms because they are binding to you. Your continued use of this site will mean you accept any changes.
The processing time for Wholesale orders is 2-5 business days. These processing times may vary during peak seasons and are not guaranteed.
We ship to Canada and the US. We ship via Canada Post, USPS, Purolator, Canpar, and Fedex. All items are shipped from Toronto, Ontario. Shipping time in transits provided at checkout are estimates only. Actual time in transit will vary depending on shipping address and time of year.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, strikes or delays, nor any extra fees, customs or back end charges once the package has exited Canada.
Items shipped outside of Canada may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Parker & Co..
RETURN/CANCELLATION AND DAMAGES POLICY:
We accept PayPal, MasterCard, Visa, American Express and Apple Pay.
All orders are final. Once an order is placed it cannot be modified or canceled. Please ensure your order is correct before submitting.
Unopened, unused products may be returned in their original packaging. Custom made items cannot be returned/refunded. All Custom Apparel Orders cannot be cancelled after 8 hours of being placed. Please visit each product description to determine if your item is eligible for return.
To qualify for a refund, the product must be returned within 15 days of first receiving the order. If you do require a return, please email email@example.com. The customer is responsible for all return shipping fees. Refunds are processed once the products have been received and inspected. We do not refund import duties and taxes (if applicable).
We take every precaution to ensure your order arrives safely however, Parker & Co. takes no responsibility for any losses, damages or delays that may occur.
All prices are in Canadian Dollars. Currently, we accept payment via PayPal. Orders will be processed upon receipt of payment in full.
Wholesale orders are placed by emailing firstname.lastname@example.org with the subject title “Wholesale Order”. You must include your business name, email, phone number, address, and desired order quantity in the email. The minimum for wholesale orders is 24 units (1 box). Once successful, you will receive an invoice to your email. Product will be shipped once payment is received.
The processing time for Wholesale orders is 1-3 business days. These processing times may vary during peak seasons and are not guaranteed.
LIMITATION OF PARKER & CO.’S LIABILITY
TO THE EXTENT ALLOWED BY LAW, Parker & Co. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, OR FROM THE PURCHASE OR USE OF PRODUCTS. THIS IS TRUE EVEN IF Parker & Co. OR A REPRESENTATIVE OF Parker & Co. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Parker & Co.'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) EXCEED THE AMOUNT PAID BY YOU FOR PRODUCT PURCHASED ON THIS SITE.
Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, exclusive of its choice of law rules. The sole jurisdiction and venue for any legal proceeding will be the courts located in Toronto, Ontario. In the event that any of the provisions herein are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect. Prices, product descriptions and illustrations in this site are subject to change without notice. Inventory of some items is limited to supply on hand.
Parker & Co. respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us.
Parker & Co. is responsible for the personal information under its control. This includes personal information under our control, as well as personal information that we may transfer to our affiliates or third party service providers for processing or other purposes that facilitate our business operations. We use contractual or other appropriate means to require third parties that provide services on our behalf to maintain a level of privacy protection comparable to our own practices.
Collection, Use and Disclosure of Personal Information
Either before or when we collect personal information from you, we will explain how we intend to use and disclose it. We will limit the collection of personal information to that which is necessary to accomplish the identified purposes and will use and disclose it only for those purposes. If we wish to use or disclose your personal information for a new purpose, we will identify such purpose and obtain your consent prior to use or disclosure for such purpose, unless such consent is not required by law.
How We Collect Your Personal Information
The personal information we collect may include information such as your name, username, password, billing address, shipping address, telephone numbers, email address, and credit and debit card information. In some cases, such as when you ask us to ship an order or you purchase a gift or gift certificate, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including personal information of another individual, that is provided by you to Parker & Co..
In most cases, we collect personal information directly from you. However, in some cases, we may obtain personal information about you from other sources. Unless there is a legal exception, we will obtain your consent to the collection of personal information about you from other sources.
We may also collect and use the following information when you visit our Website.
Aggregate Site Use Information
We record information about the pages viewed by all of our Website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for Parker & Co.’s use, and improve the online experience for all visitors. We may, on occasion, provide portions of this aggregate information to vendors, consultants, potential advertisers, or news agencies. Typical uses of the data in this fashion would be to gauge the amount of interest in our site, to plan for site infrastructure improvements and/or to plan and evaluate marketing initiatives.
Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Parker & Co. cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to shop on or access certain sections of our Website.
How We Use Your Personal Information
How We Disclose Your Personal Information
Parker & Co. will not disclose your personal information to third parties for their direct marketing purposes without obtaining your prior affirmative consent. Parker & Co. will only disclose your personal information under the following circumstances or otherwise with your consent.
We may disclose or otherwise make available personal information to third party service providers that support our business operations or provide services on our behalf, such as third party shipping companies, payment card processing companies, companies who support the technical operation and maintenance of our Website, and companies who deliver surveys, contests, sweepstakes and other promotions, but we do not provide any more information than necessary for these purposes. We require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours. In addition, we require that our service providers not use or disclose the personal information for any purpose other than providing the services to us or on our behalf, except as may be required by law.
Your personal information may be processed and stored in any country in which our affiliates or our service providers maintain facilities and may be accessible to the courts, law enforcement, and national security authorities of any such country through the laws of such country.
Sale of Business
Parker & Co. may disclose or transfer personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing all or part of our business or assets.
Parker & Co. may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order. Parker & Co. reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our Website, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Visitors to our Website may choose to opt in to receive Parker & Co. emails. Parker & Co. e-news and catalogues are sent only to individuals who choose to provide us with their name, address and email address for such purpose(s). Our subscriber database is not sold, rented or loaned to any third parties for direct marketing purposes. Subscribers wishing to update their contact information, or opt out of receiving Parker & Co. e-news or catalogues, can do so at any time by emailing info@ParkerandCo.ca.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML emails. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe in the manner described above.
Depending on the circumstances and the sensitivity of the information, we may obtain your consent to the collection, use and disclosure of your personal information in different ways. Express consent may be obtained verbally, online or in writing. Implied consent may be obtained when you approach us to obtain information, inquire about or order products or services from us, or through your use of a product, service or the Website.
You may withdraw your consent to our collection, use, and disclosure of your personal information at any time, on reasonable notice, subject to legal or contractual restrictions. We will inform you of the implications of doing so. For instance, withdrawal of consent may make it impossible for us to provide or to continue to provide certain products, services or information to you.
We will not refuse to provide a product or service to you if you choose not to provide us with your personal information, unless the failure to provide such information makes us unable to provide such product or service to you.
Retention of Personal Information
Parker & Co. will retain personal information for as long as necessary for the fulfilment of the identified purposes, or as otherwise required or permitted by law. Parker & Co. will take reasonable steps to destroy, erase or render anonymous personal information that is no longer required to fulfill the identified purposes.
Security of Personal Information
Parker & Co. has implemented security safeguards, appropriate to the sensitivity of the information, to protect personal information in our control against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These security safeguards include organizational, technical and physical measures.
Any personal information you provide to Parker & Co. on the Website during the ordering process is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we use all reasonable efforts to ensure its security on our own systems.
If you create an account on the Website, your account information is protected by the password you use to access your online account. We strongly recommend that you do not disclose your password to anyone. Parker & Co. will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).
Warning: Email is not a secure means to send personal information, as it is not encrypted. We strongly encourage you to use our secure ordering process when ordering online. Nevertheless, Internet or wireless communications are never completely private or secure and there is always a risk that any messages or information you send to or through the Website may be intercepted by others.
Accuracy of Personal Information
We strive to ensure that any personal information we use and retain is as accurate, complete and up-to-date as necessary for the purposes for which it was collected. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request. Requests for correction of your personal information should be directed to the Parker & Co. Privacy Officer at the address below. Parker & Co. account holders and subscribers to Parker & Co. e-news may also update their contact information by emailing info@ParkerandCo.ca.
Access To Information
At your request, we will provide to you a statement explaining the extent to which we hold personal information about you and how that information has been used or disclosed by us. You may also request access to your personal information in our custody or control. In order to verify that the information is being released to the proper individual, you may be asked to provide suitable identification or to otherwise identify yourself. If we are unable to provide you with a list of organizations to which we have actually disclosed your personal information, we will provide you with a list of organizations to which we may have disclosed your personal information. In certain circumstances, access to personal information may be denied. If we deny your request for access, we will advise you of the reason for the refusal. Requests for access should be directed to the Parker & Co. Privacy Officer at the address below.
Contact our Privacy Officer
Parker & Co.
Mississauga, Ontario L5B