SHIPPING & HANDLING

Parker & Co. ships worldwide. 

All orders ship Monday - Friday, excluding federal holidays within Canada.

The processing time for standard orders is 1-3 business days.
The processing time for custom-made items is 1-14 business days.

We ship via UPS Standard/Express, FedEx Ground/Express, Purolator, Canpar, and Canada Post/USPS. Transit times (noted in checkout) are estimated and may vary.

All import duties/taxes are collected online. There will be no surpise fees at your door.

NOTE: Only Canada Post can deliver to P.O. Boxes. Please keep in mind that during holidays there may be delays in processing and shipping times. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.

Shipping Protection
We’re proud to offer Parker & Co. Shipping Protection — an optional add-on available at checkout that covers your order in the rare event it’s lost, stolen, or damaged during transit.

By adding this protection, you’ll enjoy hassle-free replacements handled directly by our team — no waiting on third-party insurance providers.

How It Works
1. Simply select “Parker & Co. Shipping Protection” at checkout.
2. For a small flat fee, your order will be fully protected from loss, theft, or damage while in transit.
3. If something goes wrong, we’ll send a replacement right away (or offer a store credit if the item is out of stock).

Filing a Claim
If your order is missing, stolen, or arrives damaged, please contact us at info@parkerandco.ca within 14 days of delivery with:
1. Your order number
2. Photos of the package and items (if applicable)
3. A brief description of what happened

Our team will review your claim within 2–4 business days and quickly issue a replacement or credit if applicable. 

What’s Covered
✅ Lost packages where tracking hasn’t updated for 14+ business days
✅ Damaged items upon arrival (photo proof required)
✅ Packages marked “Delivered” but not received (after carrier investigation)

What’s Not Covered
❌ Incorrect shipping addresses entered by the customer
❌ Packages returned to sender or refused delivery
❌ Orders where shipping protection wasn’t purchased

Without Shipping Protection
If you choose not to add protection, Parker & Co. is not responsible for packages that are lost, stolen, or damaged in transit. You’ll need to file a claim directly with the carrier.