At Parker & Co., we stand behind the quality of our products. We offer a 6-month limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal use.

What is Covered

This warranty covers:

• Hardware defects (e.g., clips, locks, buckles, D-rings)
• Stitching or structural failures
• Manufacturing faults that affect the functionality or safety of the product

What is Not Covered

This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, improper use, or lack of care
• Chewing, biting, or pet-related damage
• Accidental damage or external forces
• Cosmetic wear (scratches, fading, minor fraying)
• Improper sizing or fit issues
• Products that have been altered or modified

Warranty Claims

To submit a warranty claim, please contact us at info@parkerandco.ca within the 6-month warranty period and include:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect

Claims must be submitted promptly after the issue is identified.

Resolution

If a claim is approved, Parker & Co. will provide one of the following at our discretion:

• A replacement of the same item (shipping not included)
• A replacement of a comparable or updated item (shipping not included)
• A repair (shipping not included)
• Store credit equal to the original purchase value of the product (excluding shipping costs)

Refunds to the original form of payment are not provided for approved warranty claims.

Additional Terms

• Warranty replacements do not reset or extend the original warranty period
• Customers may be required to return the defective item at their own expense
• Warranty applies only to the original purchaser and is non-transferable