Return/Exchange request process (Canada/USA):

1. Please submit your exchange/return request here.
2. Your request will be reviewed. (All exchanges are free*. If you wish to solely return your order for a refund a flat rate $15 return label fee will be deducted from your return).
3. Once approved your return shipping label will be emailed to you. Suffix this to your return. 
4. Drop your return/exchange at the corresponding carrier.

Refunds are processed in the form of store credit. 

Items returned to us without first requesting a return will not be accepted.

To start a return, please submit a return request through our online portal.

6-MONTH LIMITED WARRANTY

Parker & Co. products include a limited 6-month warranty. If any product fails due to defects in materials or hardware, please contact a member of our team at info@parkerandco.ca for replacement options. We cannot exchange or refund items damaged due to misuse or chewing.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You can reach our support team via email at info@parkerandco.ca. Please include your order number and photos/videos of the defect.

Parker & Co. ships worldwide.

All import duties/taxes are collected online. There will be no surpise fees at your door.

All orders ship Monday - Friday, excluding federal holidays within Canada.

The processing time for standard orders is 1-3 business days. The processing time for custom-made items is 1-14 business days.

We ship with UPS Standard/Express, FedEx Ground/Express, Purolator, Canpar, and Canada Post/USPS. Transit times (noted in checkout) are estimated and may vary.

NOTE: Only Canada Post can deliver to P.O. Boxes. Please keep in mind that during holidays there may be delays in processing and shipping times. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.

Import duties/taxes are non refundable.

Products are stocked up on a regular basis.

If a product you want is out of stock be sure to sign up for the back in stock notification on the desired products page.