To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Return/Exchange request process:

1. Please submit your exchange/return request here
2. Your request will be reviewed
3. Once approved, you will receive an invoice for the return shipping label 
- US orders return shipping label: $16 USD
- Canadian return shipping label: $10-17 CAD (based on province)
4. Once the invoice is paid, your return shipping label will be emailed to you. Suffix this to your return. Be sure to read our return policy in full to ensure your items are eligible for return/exchange.
5. Drop your return package at your local UPS location.

We cannot accept returns on gift cards or sale items 15% or more. International orders outside Canada & USA are not eligible for return and are final sale.

We do not offer refunds directly to the original method of payment. Returns will be processed and given in the form of store credit. To qualify for a return/exchange, the customer must request a return within 14 days of first receiving the order (based on tracking information). The customer is responsible for all return shipping fees. The cost of a return shipping label via UPS will be invoiced to you. Refunds/exchanges are processed once the products have been received and inspected. We do not refund shipping fees, import duties and taxes (if applicable).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Without your receipt/order confirmation, a return cannot be accepted. Custom-made items cannot be returned/refunded. If a return is received in a used, dirty, or damaged condition it will be refused, or in the event it is able to be cleaned a $15 CAD cleaning fee will be deducted per item. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@parkerandco.ca.

Exchanges/Returns
Please submit your return/exchange request online here. An exchange will be made automatically once the return is received. Please write what you'd like to exchange for (size and colour) in the return form. All exchanges are subject to a $5 CAD / $5 USD exchange shipping fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To qualify for a refund, the product must be returned within 14 days of first receiving the order. The product must be returned in its original packaging. We do not refund import duties and taxes (if applicable).

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit.

Refused delivery / return to sender
Please note, if a parcel is undeliverable due to refused delivery, the customer will be refunded their order less a 20% restocking fee and shipping fees.

If the order is returned to sender due to an incorrect address, the customer will be responsible for all return shipping fees/fees to reship the order. If the customer chooses to cancel the order, the customer will be refunded their order less any applicable shipping fees and a 20% restocking fee. 

To start a return, please submit a return request through our website. You can find our refund policy and the link to submit a request here: https://parkerandco.ca/policies/refund-policy

6-MONTH LIMITED WARRANTY

Parker & Co. products include a limited 6-month warranty. If any product fails due to defects in materials or hardware, please contact a member of our team at info@parkerandco.ca for replacement options. We cannot exchange or refund items damaged due to misuse or chewing.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You can reach our support team via email at info@parkerandco.ca. Please include your order number and photos of the defect.

All orders ship Monday - Friday, excluding federal holidays within Canada.

The processing time for regular orders is 1-3 business days. The processing time for custom-made items is 1-14 business days.

We ship with UPS Standard/Express, FedEx Ground/Express, Purolator, Canpar, and Canada Post/USPS. Times in transit (noted in checkout) are estimated and may vary.

NOTE: Only Canada Post can deliver to P.O. Boxes. Please keep in mind that during holidays there may be delays in processing and shipping times. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs duties & taxes, or back end charges once the package has exited Canada.

Products are stocked up on a regular basis.

If a product you want is out of stock be sure to sign up for the back in stock notification on the desired products page.